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When I asked why the rep could not explain it. It's been a month and I was just notified that they show the phones unblocked, but I can't use them for 30 days.
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It took me over 20 hours of dealing with customer service over the phone, through Facebook Messenger, and through their support chat.
#Verizon in home agent changesd series
You have to go through a series of steps just to find the right people to help you. The contract is month-to-month, but they lock their phones. One of the big sales points was that the contract was month-to-month and that the phones can be used with other providers. The portal is not user friendly, and without an IT specialist on hand a small company will likely not get what they need from it. I warn customers that are considering implementing the Verizon One Talk system to their business please heed my warning and run away as fast as you can!!! "DO NOT GET THIS SERVICE". I was forced to write this negative review due the experience and in hopes that Verizon will back up thier product and train their staff that when a customers has an issue take care of them don't just sign up new customers for commissions. The One Talk phone service is NOT reliable to say the least we have dropped calls the phones rings you answer the customer can't hear you or you don't hear the customer while the other phones on the network keep ringing after you pickup the call? You're forced to reset the network numerous times a day, this is fun needless to say while trying to run a multi-million dollar sales department. My Boss had me order new updated desktop phone models because he thought it might be the phones not communicating correctly, the Verizon Rep got back to me right away for that though hmm, I'm still waiting for our Verizon Rep to get back to me so we connect these phones after numerous attempt's to contact her, this has been going on for three weeks now, not only that I asked for troubleshooting help to try and fix these phone call issues with no call back and or resolution regarding our call issues, that's great customer service isn't it? = SMH!! Now for the customer service support during this experience so far has a score of ZERO the only time our Verizon Rep helps is if we're connecting new devices or phone numbers.